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Support Policy Page

Support Policy

PRICING, AVAILABILITY, AND ORDER PROCESSING

All prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT and are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it.

We do not offer price matching for any items sold by any seller on our Site or other websites.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply. Please note that Digital Hatbazar possesses 100% right to the refund amount. Usually, the refund amount is calculated based on the customer's paid price after deducting any sort of discount and shipping fee.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

Refund Voucher

Refund vouchers can be redeemed on our website, as full or part payment of products from our website within the given timeline.

Refund vouchers cannot be used from different accounts.

Vouchers are not replaceable if expired.

Refund Voucher code can be applied only once. The residual amount of the Refund Voucher after applying it once, if any, will not be refunded and cannot be used for the next purchases even if the value of the order is smaller than the remaining voucher value.

Promotional Vouchers

Each issued promotional voucher (New customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.

Both promotional vouchers and cart rule discounts may not be added at the same time.

The promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

Promotional vouchers may not be valid during sale or in conjunction with any special promotion.

The voucher will work only if the minimum purchase amount and other conditions are met.

Digital Hatbazar reserves the right to vary or terminate the operation of any voucher at any time without notice.

Digital Hatbazar shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.

Vouchers are not replaceable if expired.

No promotional offer can be made for baby nutrition products.

Reward Vouchers

Customers who have already been listed in Digital Hatbazar for fraudulent activities will not be eligible to avail of any voucher and will not be eligible to participate in any campaign.

A customer shall not operate more than one account in a single device.

Promotional Items

One customer will be able to purchase one during the promotional period.

Security and Fraud

When you use a voucher, you warrant to Digital Hatbazar that you are the duly authorized recipient of the voucher and that you are using it in good faith.

If you redeem, attempt to redeem, or encourage the redemption of the voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offense

If we reasonably believe that any voucher is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. Digital Hatbazar reserves the right to take any further action it deems appropriate in such instances

DIGITAL HAT BAZAR AN ONLINE SHOPPING PLATFORM WITH GREAT DEALS

"Welcome to Digital Hat Bazar your premier destination for online shopping in Bangladesh. We bring the world of products right to your doorstep, offering a wide array of items that cater to your every need. From the latest electronics and trendy fashion to home essentials and more, we have it all under one virtual roof.

At Digital Hat Bazar, we pride ourselves on providing a seamless and secure shopping experience. With user-friendly navigation, an easy ordering process, and a variety of secure payment options, we make it convenient for you to find and purchase the products you desire.

Our commitment to customer satisfaction extends to offering great deals and discounts regularly. Stay updated with our special promotions and exclusive offers that help you save while you shop. We also understand the importance of trust and quality, which is why we partner with reliable vendors and brands to ensure that every product you purchase is of the highest quality.

What sets us apart is our dedication to providing exceptional customer service. Our support team is here to assist you with any inquiries or concerns, making your online shopping experience as smooth as possible.

Join the growing community of satisfied shoppers on Digital Hat Bazar and experience the convenience of online shopping in Bangladesh. Browse our extensive product catalog, discover amazing deals, and enjoy the convenience of doorstep delivery. Start shopping today and redefine the way you shop in Bangladesh!"